Clerical Associate - Level IV / Operations Support Coordinator (Provisional Appointment)
NYC Health + Hospitals Manhattan, NY
Security verification
NYC Health + Hospitals Manhattan, NY
3 days ago
See who NYC Health + Hospitals has hired for this role
NYC Health + Hospitals Manhattan, NY
3 days ago
Security verification
Save job
Welcome back
Sign in to save Clerical Associate - Level IV / Operations Support Coordinator (Provisional Appointment) at NYC Health + Hospitals.
- Report this job
About NYC Health + Hospitals NYC Health + Hospitals/Community Care reaches outside the walls of our hospitals and brings health care to patients where they live. With more than 600 dedicated employees, Community Care provides services including home care, community care coordination, and community-based care management to individuals managing chronic health conditions residing in Brooklyn, Manhattan, Queens and The Bronx.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job DescriptionPURPOSE OF POSITIONThe Operations Support Coordinator (OSC)/Clerical Associate Level IV – is responsible for organizing the delivery of health care services that are provided by clinicians to patients referred to home care services. The OSC serves as a scheduler and customer service representative for our clinical staff and patients.
Duties & ResponsibilitiesAREAS OF RESPONSIBILITIESThe Home Care Scheduler is responsible to coordinate and maintain scheduling on all disciplines for Community Care patients and staff.
Summary Of Duties And Responsibilities
- Review of all incoming referrals in queue for acuity and projected Start of Care (SOC) by physician.
- Arrange, create and organize initial appointments in Epic for patients in line with healthcare plan.
- Arrange, create and organize all revisits in Epic for patients based on visit sets entered by clinicians.
- Telephonically communicates with new patients/family to confirm demographics in Epic and availability for initial visit.
- Update patient demographics as needed.
- Update clinician templates in Epic as needed to reflect availability for scheduling.
- Responsible to create and maintain all clinical staff schedules.
- Monitoring and processing of scheduling work queues (Nursing, Rehabilitation, Social Work, Registered Dietician) and scheduling depots for upcoming appointments.
- Provide notification or update of schedule changes to all services (clinical staff) involved.
- Contact clinicians and inform them regarding day-to-day changes in schedule.
- Effectively communicates with various departments to disseminate and receive information as requested or needed.
- Responsible for the review of missed visits in HHA Exchange and communicating to physician when Home Health Aide (HHA) visit is not completed by entering missed visit in Remote Client.
- With collaboration of Assistant Director of Nursing (ADN)/Director provides staffing for clinicians on sick leave, vacation or long-term leave.
- With collaboration of ADN/Director enters assigned caregivers in Epic.
- Monitor and follow up on messages made by patients/family with our answering system Messages Plus to facilitate optimal patient care.
- Assist ADN/Director with reports in Epic (Patients Needing Recertification/SOCs Still in Scheduled Status).
- Assist ADN/Director with Not Taken Under Care (NTUC) of cases in EPIC when needed.
- Responsible for assisting to front-line staff including ADN, Directors, and clinical staff as needed.
- Participates in Epic training when required.
- Participates in bimonthly to monthly department meetings when required.
- Performs other duties as assigned.
Qualification Requirements Minimum Qualifications
- A high school diploma or its educational equivalent; and
- Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
Skills RequirementKeyboard familiarity with the ability to type at a minimum of 100 keystrokes (20 words) per minute.
Department Preferences Knowledgeable InExcellent interpersonal, organizational and problem-solving
Skills Required.Excellent communication skills.
Proficient computer skills.
Strong ability to multitask.
Epic trained.
Team player.
Accurate documentation of communication with caregivers and/or patients
Must possess the ability to prioritize with high volume and assigned duties.
Previous experience using various computer software applications: i.e., Outlook, Word, Excel, Access, etc.
Years Of ExperienceEighteen (18) months of satisfactory clerical experience.
Equipment/Machines OperatedSmart phone
Laptop Computer
Desktop Computer
Multifunction Copier
Computer Programs/Software OperatedEPIC H2O Hyperspace
Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio, OneNote)
How To ApplyIf you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume to CommunityCareCareers@nychhc.org noting the above Job ID #. 110590 NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Administrative -
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at NYC Health + Hospitals by 2x
See who you know
Get notified about new Clerical Associate jobs in Manhattan, NY.
Sign in to create job alert
Similar jobs
-
Operations Coordinator, the Americas
Operations Coordinator, the Americas
Christian Louboutin
New York, NY $50,000.00 - $60,000.00
-
Virtual Assistant (Remote) - Earn 18 to 21 Hourly - No Degree Required - Remote | WFH
Virtual Assistant (Remote) - Earn 18 to 21 Hourly - No Degree Required - Remote | WFH
Get.It Recruit - Administrative
New York, NY
-
Virtual Assistant - 18.00 - 21.00/hour - Remote | WFH
Virtual Assistant - 18.00 - 21.00/hour - Remote | WFH
Get.It Recruit - Administrative
New York, NY
-
Virtual Assistant (Remote) - Earn 18 to 21 Hourly - No Degree Required
Virtual Assistant (Remote) - Earn 18 to 21 Hourly - No Degree Required
NoGigiddy
New York, NY
-
Operations Coordinator - Landmark, NYC
Operations Coordinator - Landmark, NYC
New York, NY $25.50 - $34.50
-
Virtual Assistant - No Degree Required - Remote | WFH
Virtual Assistant - No Degree Required - Remote | WFH
Get It Recruit - Hospitality
New York, NY $23.25 - $31.25
-
Strategy & Operations Coordinator
Etsy
Brooklyn, NY $91,000.00 - $119,000.00
-
Operations Coordinator
Operations Coordinator
Monumental Labs
New York, NY
-
Coordinator - Email and Promo Operations
Coordinator - Email and Promo Operations
J.Crew
New York, NY $25.48 - $29.33
-
Operations Coordinator-Hudson Yards
Operations Coordinator-Hudson Yards
New York, NY $25.50 - $34.50
-
Operations Coordinator
Operations Coordinator
City of New York
Manhattan, NY
-
Operations Coordinator
Operations Coordinator
AEG
-
Operations Coordinator - P2242-NH2586
Operations Coordinator - P2242-NH2586
USPack
New York, NY
-
Service Operations Coordinator
Service Operations Coordinator
UVeye
Teaneck, NJ
-
Executive Assistant
Executive Assistant
UnitedMasters
Brooklyn, NY $85,000.00 - $115,000.00
-
Customer Administrator Virtual Assistant ( Remote)
Customer Administrator Virtual Assistant ( Remote)
New York, NY $30.00 - $40.00
-
Administrator Virtual Assistant ( Remote)
Administrator Virtual Assistant ( Remote)
New York, NY $30.00 - $40.00
-
Ecommerce Operations Coordinator - 147162
Ecommerce Operations Coordinator - 147162
Atrium
New York, NY
-
Production/Administrative Assistant with QA experience
Production/Administrative Assistant with QA experience
Adjmi Apparel Group
New York, NY $75,000.00 - $80,000.00
-
Office Operations/Recruiting Coordinator
Office Operations/Recruiting Coordinator
Paperless Post
New York, NY
-
Operations and Inventory Coordinator
Operations and Inventory Coordinator
Kforce Inc
Tenafly, NJ $35.00 - $42.00
-
Executive Assistant - Remote | WFH
Executive Assistant - Remote | WFH
Get It Recruit - Hospitality
New York, NY
-
Remote WFH Full Time Data Entry Clerk - Typing - Part Time Entry Level
Remote WFH Full Time Data Entry Clerk - Typing - Part Time Entry Level
FSTONE Technologies
New York, NY
-
Event Operations Coordinator
Event Operations Coordinator
RTM Business Group
New York County, NY
-
Operations Coordinator
Operations Coordinator
ECI
New York, NY $50,000.00 - $65,000.00
-
Operations Coordinator
Operations Coordinator
Brennan Center for Justice
New York, NY $57,000.00 - $61,000.00
-
Operations Coordinator (SY 23-24)
Operations Coordinator (SY 23-24)
HYDE LEADERSHIP CHARTER SCHOOL-BROOKLYN
Brooklyn, NY
People also viewed
-
Operations Coordinator
Operations Coordinator
Broadway Across America
New York, NY
-
Program Operations Coordinator
Program Operations Coordinator
EnergyHub
Brooklyn, NY $65,000.00 - $75,000.00
-
Coordinator, Company Management, Sea Operations
Coordinator, Company Management, Sea Operations
RWS Global
New York, NY
-
Remote Scheduling Assistant
Remote Scheduling Assistant
Serenity Trails Travel Co
New York, NY
-
Executive Assistant
Executive Assistant
Perennial Resources International
New York City Metropolitan Area $95,000.00 - $110,000.00
-
Operations Coordinator
Operations Coordinator
United Site Services
New York, NY $15.50 - $25.50
-
Operations Coordinator (55575)
Operations Coordinator (55575)
Covenant House New York
New York, NY $45,000.00 - $51,480.00
-
Administrative Support Specialist (Typist) - Remote | WFH
Administrative Support Specialist (Typist) - Remote | WFH
Get.It Recruit - Administrative
New York, NY
-
Customer Administrator Virtual Assistant ( Remote)
Customer Administrator Virtual Assistant ( Remote)
New York, NY $30.00 - $40.00
Similar Searches
- Clerical Associate jobs 20,428 open jobs
- Assistant jobs 728,748 open jobs
- Office Associate jobs 101,393 open jobs
- Clerk jobs 399,649 open jobs
- Endocrinologist jobs 10,426 open jobs
- Clerical Assistant jobs 63,244 open jobs
- Archives Assistant jobs 49,863 open jobs
- Medical Records Clerk jobs 60,171 open jobs
- Scanner jobs 79,436 open jobs
- Field Inspector jobs 6,952 open jobs
- Public Relations Communications Specialist jobs 8,937 open jobs
- Pediatrician jobs 50,056 open jobs
- Medical Receptionist jobs 98,693 open jobs
- Business Associate jobs 202,415 open jobs
- Retail Store Manager jobs 84,522 open jobs
- Software Quality Assurance Tester jobs 9,571 open jobs
- Intake Specialist jobs 66,556 open jobs
- Administrative Support Assistant jobs 45,538 open jobs
- File Clerk jobs 49,410 open jobs
- Title Specialist jobs 62,771 open jobs
- Cleaner jobs 66,205 open jobs
- Payroll Specialist jobs 8,533 open jobs
- Office Assistant jobs 84,772 open jobs
- Administrative Coordinator jobs 84,732 open jobs
- Underwriter jobs 29,137 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More